VisualBucks Support

Account help

Help with account-linked features, saved scan history, Google Sign-In identity, and general account support.

• Make sure you are signed into the same Google account used in VisualBucks.
• Include your VisualBucks account email when contacting support.
• Saved scans, scan balance, and purchases are account-linked.

Google Sign-In issue

VisualBucks uses Google Sign-In. Google account access, password recovery, and account security are handled by Google.

If you cannot sign in because of a Google account problem, use Google Account Help. If VisualBucks-specific sign-in behavior fails after your Google account is working, contact VisualBucks support with your account email and a short description.

Scan balance issue

If your scan balance did not update after a verified purchase, contact VisualBucks support. Please include:

• Google account email used in VisualBucks
• Approximate purchase time
• Product selected
• Google Play order ID if available
• Screenshot if helpful

Purchase or subscription issue

VisualBucks purchases and subscriptions are processed through Google Play Billing. VisualBucks does not collect or store full payment card details.

VisualBucks can help with scan credits and account delivery. Google Play handles payment method, refunds, and subscription management.

When contacting VisualBucks purchase support, include your Google account email, approximate purchase time, product selected, and Google Play order ID if available. Do not send payment card information.

Promo code issue

If a promo code did not apply correctly, contact VisualBucks support. Please include:

• Promo code entered
• Account email
• Screenshot of the error
• Approximate time attempted

Valuation report issue

Help with a missing report, incomplete report, unexpected estimate, report loading issue, or scan history report access.

VisualBucks provides AI-assisted estimated valuations for informational purposes only. Results vary by image quality, condition, evidence, region, demand, timing, and buyer interest. For high-value, legal, insurance, tax, or estate situations, seek qualified professional review.

When contacting support, include your account email, scan date/time if known, and a short description of the issue. Screenshots are helpful.

Bug report

Report app crashes, errors, or broken behavior. Please include:

• What happened
• Steps to reproduce
• Screenshot or screen recording if available
• Device model
• Android version
• App version if known
• Time/date issue occurred

Data deletion request

Users may request deletion of account-related data through the dedicated data deletion page or by email.

General question

For other VisualBucks questions not covered above, email support with a clear subject and your account email if the question is account-related.